Triggers and outcomes of customer-to-customer aisle rage
Joshua D. Dorsey, Christy Ashley, Jason D. Oliver
| Year of publication: |
September 2016
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|---|---|
| Authors: | Dorsey, Joshua D. ; Ashley, Christy ; Oliver, Jason D. |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 32.2016, p. 67-77
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| Subject: | Aisle rage | Customer-to-customer interactions | Dysfunctional consumer behavior | Rage triggers | Service failure | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management | Dienstleistungsmarketing | Services marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2016.06.003 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011556619