Troublesome travellers : the service system as a trigger of customer misbehaviour
Markus Fellesson; Nicklas Salomonson and Annika A̐berg
| Year of publication: |
2013
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| Authors: | Fellesson, Markus ; Salomonson, Nicklas ; A̐berg, Annika |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 24739625. - Vol. 5.2013, 3, p. 256-274
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| Type of publication: | Article |
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| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10010184875