Trust fall : data breach perceptions from loyalty and non-loyalty customers
Hsiangting Shatina Chen and Tun-Min (Catherine) Jai
| Year of publication: |
2021
|
|---|---|
| Authors: | Chen, Hsiangting Shatina ; Jai, Tun-Min |
| Subject: | consumer privacy | data breaches | Service failure | trust | Datenschutz | Data protection | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Datensicherheit | Data security | IT-Kriminalität | IT crime | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | IT-gestütztes Marketing | Computer-assisted marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2019.1603296 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012695300