//-->
Trust in industrial service relationships: behavioral consequences, antecedents and the moderating effect of the duration of the relationship
Gounaris, Spiros P., (2002)
Service Quality and Customer Retention : Building Long-Term Relationships
Venetis, Karin, (2016)
Managing a firm's behavior through market orientation development: some empirical findings
Gounaris, Spiros P., (2004)