Trust, involvement profile and customer retention -- Modelling, effects and implications
| Year of publication: |
2003
|
|---|---|
| Authors: | Teichert, Thorsten ; Rost, Katja |
| Published in: |
International journal of technology management : IJTM. - Geneva-Aeroport : Inderscience Enterprises Ltd, ISSN 0267-5730, ZDB-ID 559787. - Vol. 26.2003, 5-6, p. 621-639
|