Turning lemons into lemonade : The role of proactive personality and information exchange in limiting reciprocal negative affect transference in service encounters
| Year of publication: |
2021
|
|---|---|
| Authors: | Liu, Xiao‐Yu ; De Pater, Irene E. ; Ilies, Remus |
| Published in: |
Journal of Organizational Behavior. - Wiley, ISSN 1099-1379, ZDB-ID 1501859-3. - Vol. 42.2021, 9 (22.06.), p. 1282-1300
|
| Publisher: |
Wiley |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Other identifiers: | 10.1002/job.2542 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10012632953