Two dimensions of service : a single carrier analysis
Ahren Johnston (Department of Marketing, Missouri State University, Springfield, Missouri, USA)
| Year of publication: |
2015
|
|---|---|
| Authors: | Johnston, Ahren |
| Published in: |
The international journal of logistics management. - Bingley : Emerald Group Publishing Limited, ISSN 0957-4093, ZDB-ID 1034825-6. - Vol. 26.2015, 2, p. 238-253
|
| Subject: | Customer services quality | Transportation management | Total cost | Transportation economics | Econometrics | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Theorie | Theory | Verkehrsökonomik | Transport economics | Ökonometrie |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJLM-04-2013-0044 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011478906