Understanding and predicting online product return behavior : an interpretable machine learning approach
Quang Huy Duong, Li Zhou, Truong Van Nguyen, Meng Meng
| Year of publication: |
2025
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|---|---|
| Authors: | Quang Huy Duong ; Zhou, Li ; Truong Van Nguyen ; Meng, Meng |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier Science, ISSN 1873-7579, ZDB-ID 2020829-7. - Vol. 280.2025, Art.-No. 109499, p. 1-20
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| Subject: | Customer reviews | e-commerce | Interpretable machine learning | Product attributes | Product returns behavior | Künstliche Intelligenz | Artificial intelligence | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Kundenservice | Customer service | Electronic Commerce | E-commerce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijpe.2024.109499 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015372555