Understanding anthropomorphism in service provision : a meta-analysis of physical robots, chatbots, and other AI
Markus Blut, Cheng Wang, Nancy V. Wünderlich, Christian Brock
| Year of publication: |
2021
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|---|---|
| Authors: | Blut, Markus ; Wang, Cheng ; Wünderlich, Nancy V. ; Brock, Christian |
| Published in: |
Journal of the Academy of Marketing Science. - Dordrecht : Springer Netherlands, ISSN 1552-7824, ZDB-ID 2067360-7. - Vol. 49.2021, 4, p. 632-658
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| Subject: | Service robots | Anthropomorphism | Technology acceptance | Meta-analysis | Meta-Analyse | Roboter | Robot | Innovationsakzeptanz | Innovation adoption | Dienstleistungsqualität | Service quality | Künstliche Intelligenz | Artificial intelligence | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11747-020-00762-y [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012587368