Understanding consumer loyalty to technology-based self-services with credence qualities
Lisa Schuster (QUT Business School, Queensland University of Technology (QUT), Brisbane, Australia), Judy Proudfoot (Black Dog Institute and School of Psychiatry, University of New South Wales, Randwick, Australia), Judy Drennan (QUT Business School, Queensland University of Technology, Brisbane, Australia)
| Year of publication: |
2015
|
|---|---|
| Authors: | Schuster, Lisa ; Proudfoot, Judy ; Drennan, Judy |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 29.2015, 6/7, p. 522-532
|
| Subject: | Continued use | mHealth | Credence qualities | Model of Goal-Directed Behavior | Technology-based self-service | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Produktqualität | Product quality | Kundenzufriedenheit | Customer satisfaction | Theorie | Theory | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-01-2015-0021 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011418359