Understanding Customers Retrial in Call Centers : Preferences for Service Quality and Service Speed
| Year of publication: |
2020
|
|---|---|
| Authors: | Hu, Kejia |
| Other Persons: | Allon, Gad (contributor) ; Bassamboo, Achal (contributor) |
| Publisher: |
[2020]: [S.l.] : SSRN |
| Subject: | Dienstleistungsqualität | Service quality | Callcenter | Call centre | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Theorie | Theory |
| Description of contents: |
Problem Definition: When ...
|
freely available