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Angewandtes Qualitätsmanagement : Gesundheitseinrichtungen als lernende Organisationen
Liebelt, Jutta, (1999)
Successful TQM : inside stories from European quality award winners
Zink, Klaus J., (1997)
Organisation und Mitarbeiter im TQM
Hirsch-Kreinsen, Hartmut, (1997)
Application of Six Sigma DMAIC methodology in a transactional environment
Antony, Jiju, (2012)
Design of experiments for engineers and scientists
Antony, Jiju, (2003)
Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality
Antony, Jiju, (2002)