Understanding reference transactions : transforming an art into a science

edited by John V. Richardson, Jr

The multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson -- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference service evaluation / John V. Richardson -- Data analysis and findings / John V. Richardson -- Conclusions and implications / John V. Richardson

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Year of publication:	c2002
Other Persons:	Richardson, John V. (contributor)
Publisher:	San Diego, Calif : Academic Press
Published items:	16 hits in ECONIS - Online Catalogue of the ZBW

Extent:	Online-Ressource
Series:	Library and information science. - Bingley : Emerald, ISSN 1876-0597, ZDB-ID 2588020-2. - Vol. volume 02
Type of publication:	Book / Working Paper
Language:	English
Notes:	Includes bibliographical references (p. 191-194) and index
ISBN:	978-1-84950-797-4 ; 0125877803 ; 978-0-12-587780-0
Other identifiers:	10.1108/S1876-0562(2002)02 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10012049629