Understanding the conceptualisation and strategies of service recovery processes in service organisations
Sohail Anwar
| Year of publication: |
2023
|
|---|---|
| Authors: | Anwar, Sohail |
| Published in: |
International journal of services, economics and management. - Olney : Inderscience, ISSN 1753-0830, ZDB-ID 2418235-7. - Vol. 14.2023, 2, p. 175-197
|
| Subject: | banking | complaint handling | customer participation | feedback | service failure | service recovery | social media | SR | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Social Web | Social web | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry | Kundenservice | Customer service | Dienstleistungsmarketing | Services marketing | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSEM.2023.131132 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014311637