Understanding the service component of application service provision : an empirical analysis of satisfaction with ASP services
Anjana Susarla, Anitesh Barua and Andrew B. Whinston
| Year of publication: |
2009
|
|---|---|
| Authors: | Susarla, Anjana ; Barua, Anitesh ; Whinston, Andrew B. |
| Published in: |
Global outsourcing issues and trends. - Los Angeles [u.a.] : Sage. - 2009, p. 249-282
|
| Subject: | Digitale Dienste | Web-based service | Kundenzufriedenheit | Customer satisfaction | Schätzung | Estimation | Welt | World |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section ; Reprint |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003849031