Understanding the service quality and customer satisfaction of mobile banking in Bangladesh : using a structural equation model
Abdul Gaffar Khan, Reshma Pervin Lima, Md Shahed Mahmud
| Year of publication: |
2021
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| Authors: | Khan, Abdul Gaffar ; Lima, Reshma Pervin ; Mahmud, Md. Shahed |
| Subject: | Mobile banking | service quality | structural equation model | customer satisfaction | partial least square | SERVQUAL model | Bangladesh | Bangladesch | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Strukturgleichungsmodell | Structural equation model | Electronic Banking | Electronic banking | Partielle kleinste Quadrate | Partial least squares | Bankgeschäft | Banking services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0972150918795551 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012483214