University Performance Measurement Using the Balanced Scorecard Method - Special Focus to the Learning and Growth Perspective (LGP)

The performance measurement is important aspect within the higher education system in Sri Lanka and all over the world. When considering education, quality of educational service and stakeholder satisfaction can be taken as more important. Most of the performance measurement systems fail to address and consider the entire stakeholder needs after considering the importance and contributions of all stakeholders to the organization. Robert Kaplan and David Norton (1992) present the Balanced Scorecard (BSC), a widely used method to improve on an organizations performance. It is a management tool that translates an organization's mission and strategy into a comprehensive set of performance measure that provide a framework for strategic management and measurement system. In this paper with consideration of BSC strength in strategic evaluation, it is used for analyzing the Management Faculties in Sri Lankan Universities and study based on the 11 universities out of 15 universities with selecting of 46 departments. The data collection through the questioner and it consists of 28 questions relating to the Learning and Growth Perspective as well as Mission and Strategies in universities and analysis done through the SPSS statistical package. In today's knowledge-based economy and dynamic environment, it is essential for universities as the center of education, knowledge creation and knowledge worker evolvement. The findings could be used in developing strategic plans for the management faculties in each universities and encourage to achieving organizational objectives and creating highly performed academic and research-centered organization through the Learning and Growth Perspective. The results of correlation analysis that the: coefficient between Learning and Growth Perspective has a significant positive influence on the Mission and Strategies