Unlocking the black box: line managers and HRM-Performance in a call centre context
| Year of publication: |
2008
|
|---|---|
| Authors: | Harney, Brian ; Jordan, Claire |
| Published in: |
The international journal of productivity and performance management : IJPPM. - Bingley : Emerald, ISSN 1741-0401, ZDB-ID 21354492. - Vol. 57.2008, 4, p. 275-296
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