Unraveling the dynamic and contingency mechanism between service experience and customer engagement with luxury hotel brands
Angelina Nhat Hanh Le, Nguyen Huu Khoi, Dong Phong Nguyen
| Year of publication: |
2021
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|---|---|
| Authors: | Le, Angelina Nhat Hanh ; Nguyen Huu Khoi ; Nguyen Dong Phong |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 99.2021, p. 1-13
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| Subject: | Customer engagement | Emotional attachment | Moderating effects | Relational quality | Service experience | Value co-creation | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenintegration | Customer integration | Hotellerie | Hotel industry | Luxusgüter | Luxury goods | Kundenwert | Customer value | Emotion | Markenführung | Brand management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2021.103057 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013328004