Use-Oriented Business Models and Flexibility in Industrial Product-Service Systems

Today’s corporate environments are characterized by growing dynamics and uncertainties. Here, flexibilitygains importance as a critical success factor. This is especially true for long-term customer-supplierrelationships. As a solution to the mentioned uncertainties connected with such a business relationship, onecan think of flexible systems. The contribution at hand focuses on contracts to control for customer-supplierrelationships. By reallocating property rights in use-oriented business models it is possible to distributeincentives and risks to better balance the interests of customers and suppliers. Our contribution points outthe importance of flexibility and describes the opportunity to detect the optimal degree of flexibility of anIPS².