User acceptance of microcomputer technology: An empirical test

The study tested the determinants of user acceptance of microcomputer technology among 519 managers. Results provided moderate support for the proposed model and the pattern of linkages specified among the study variables. Results showed that computer experience had strong direct and indirect effects on computer anxiety, perceived usefulness, attitudes toward using the system, behavioral intentions, and user acceptance. User training and information center (IC) support had strong negative effects on computer anxiety and positive effects on perceived usefulness, attitudes, behavioral intentions, and user acceptance of the microcomputer technology. Smaller but significant effects were also found for management support, age, education, and gender on most of the endogenous variables. Computer anxiety was found to have a strong negative effect on perceived usefulness and behavioral intentions, indirect effects on attitudes and user acceptance via perceived usefulness, and both direct and indirect effects on behavioral intentions. Perceived usefulness had positive effects on attitudes, behavioral intentions, and user acceptance, and attitudes had a moderate effect on behavioral intentions. Finally, behavioral intentions were found to be the determinants of user acceptance of microcomputer technology. Suggestions regarding areas for future research and implications are offered.