User Interface Consistency Across End-User Applications: The Effects on Mental Models

Computer Support for Group Work: Perceptions of the Usefulness of Support Scenarios and End-User Tools

Satzinger, John W., (1995)

Teaching systems development : a compelling case for integrating the SDLC with the ITSM lifecycle

Pollard, Carol E., (2010)

ARTICLES - Computer Training and Individual Differences: When Method Matters - Individual differences were examined across three software training methods: Computer-based training (CBT), video tutorials, and instructor-led training. The results showed that the CBT and instructor-led approaches are perceived as more useful, CBT is perceived as more effective, and CBT is perceived to be a lower-cost ...

Harp, Candice G., (1998)