Using a Recognition and Reward Initiative to Improve Service Quality: A Quasi-Experimental Field Study in a Public Higher Education Institution
| Year of publication: |
2011
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|---|---|
| Authors: | Kopelman, Richard E ; Gardberg, Naomi A ; Cohen Brandwein, Ann |
| Published in: |
Public personnel management. - Thousand Oaks, Calif : Sage, ISSN 0091-0260, ZDB-ID 1913888. - Vol. 40.2011, 2, p. 133-151
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