Using Corporate Social Networks: exploring the role of satisfaction

The aim of this paper is to analyze factors influencing workers’ behaviors toward corporate social networks (CSN). Using the integrated model of technology acceptance and users’ satisfaction (Wixom and Todd 2005), the proposed research model explains the usage of a CSN by its perceived usefulness, perceived ease of use, the satisfaction with its characteristics and with information it produces and its overall quality. Results of a survey administrated among 352 workers in a large French group show that evaluation of the quality of the CSN, the satisfaction with it as well as its perceived usefulness play an important role in enhancing its usage. However, our findings show that no significant link exists between perception of ease of use of the CSN and its usage. Results are discussed and implications of this work are presented.