Using customer motivations to reduce peak demand: does it work?
| Year of publication: |
2004
|
|---|---|
| Authors: | Klassen, Kenneth ; Rohleder, Thomas |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 24.2004, 5, p. 53-70
|