Using Internet conversations to improve product quality: an exploratory study

Reports the results of an exploratory study which examined the potential of using “conversational” information from the Internet to enhance product quality. Examines and sorts archived messages to evaluate potential for using them to supplement the quality function deployment (QFD) and quality improvement (QI) story processes.

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Year of publication:	1997
Authors:	Finch, Byron J. ; Luebbe, Richard L.
Published in:	International Journal of Quality & Reliability Management. - MCB UP Ltd, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 14.1997, 8, p. 849-865
Publisher:	MCB UP Ltd
Subject:	Communications \| Improvement \| Quality \| Quality function deployment

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/02656719710181385 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014801146