Using interventions to change the quality profile of an organisation

Elisabeth Johansson; Lars Witell; Åsa Rönnbäck

Year of publication:	2013
Authors:	Johansson, Elisabeth ; Witell, Lars ; Rönnbäck, Åsa
Published in:	International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 5.2013, 1, p. 32-45
Subject:	Värmland \| Qualitätsmanagement \| Quality management \| Dienstleistungsqualität \| Service quality \| Öffentliche Dienstleistung \| Public services \| Öffentlicher Verkehr \| Public transport \| Schweden \| Sweden

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