Using Professionally Trained Interpreters to Increase PatientProvider Satisfaction Does It Work

Communication between patients and providers is critical in hospital emergency departments, but most interpretive services for non-English speakersâ€”often provided via telephone or ad hoc by untrained bilingual staff or family member(s)â€”vary in quality. This issue brief identifies how professional interpreters improve communication and, consequently, patient and provider satisfaction in the emergency department.

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Year of publication:	2010-02-28
Authors:	Bagchi, Ann D. ; Dale, Stacy ; Verbitsky-Savitz, Natalya ; Andrecheck, Sky
Institutions:	Mathematica Policy Research
Keywords:	Health Care Quality Trained Interpreters Patient Provider

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Extent:	application/pdf
Series:	Mathematica Policy Research Reports.
Type of publication:	Book / Working Paper
Notes:	4 pages long
Classification:	I - Health, Education, and Welfare
Source:	RePEc - Research Papers in Economics

Persistent link: https://www.econbiz.de/10011102241