Using self-service technology to reduce customer waiting times
| Year of publication: |
2013
|
|---|---|
| Authors: | Kokkinou, Alinda ; Cranage, David A. |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 10742645. - Vol. 33.2013, p. 435-445
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