Using service gaps to classify quality attributes
| Year of publication: |
2011
|
|---|---|
| Authors: | Kong, Sia Mal ; Muthusamy, Kanesan |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-2731, ZDB-ID 24093877. - Vol. 23.2011, 2 (1.3.), p. 145-164
|