Using Six Sigma : SIPOC for customer satisfaction
Shirley Mo-Ching Yeung
Year of publication: |
2009
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Authors: | Yeung, Shirley Mo-ching |
Published in: |
International journal of six sigma and competitive advantage : IJSSCA. - Olney, Bucks : Inderscience Enterprises, ISSN 1479-2494, ZDB-ID 21649224. - Vol. 5.2009/10, 4, p. 312-324
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