Using structural equation modeling to analyze patient value, satisfaction, and loyalty : a case study of healthcare in China
Rui Miao, Hui Zhang, Qi Wu, Jie Zhang and Zhibin Jiang
| Year of publication: |
2020
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| Authors: | Miao, Rui ; Zhang, Hui ; Wu, Qi ; Zhang, Jie ; Jiang, Zhibin |
| Published in: |
International journal of production research. - London [u.a.] : Taylor & Francis, ISSN 1366-588X, ZDB-ID 1485085-0. - Vol. 58.2020, 2, p. 577-596
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| Subject: | healthcare in China | patient loyalty | patient satisfaction | patient value | structural equation modelling | China | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Gesundheitsversorgung | Health care | Strukturgleichungsmodell | Structural equation model | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Gesundheitswesen | Health care system | Ärzte | Physicians |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/00207543.2019.1598595 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012193981