Using structural equation modeling to analyze patient value, satisfaction, and loyalty : a case study of healthcare in China
Year of publication: |
2020
|
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Authors: | Miao, Rui ; Zhang, Hui ; Wu, Qi ; Zhang, Jie ; Jiang, Zhibin |
Subject: | healthcare in China | patient loyalty | patient satisfaction | patient value | structural equation modelling | China | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Gesundheitsversorgung | Health care | Strukturgleichungsmodell | Structural equation model | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Gesundheitswesen | Health care system | Ärzte | Physicians |
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