Using the QFD concept to resolve customer satisfaction strategy decisions
| Year of publication: |
2003
|
|---|---|
| Authors: | Chien, Te-King ; Su, Chao-Ton |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 20.2003, 3, p. 345-359
|