Using verbal attention to enhance restaurant customer satisfaction and behavior
Céline Jacob; Nicolas Guéguen; Gaëlle Boulbry
| Year of publication: |
2014
|
|---|---|
| Authors: | Jacob, Céline ; Guéguen, Nicolas ; Boulbry, Gaëlle |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 39.2014, p. 50-52
|
| Subject: | Employees | Restaurant | Verbal interaction | Communication | Customer behavior | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010389430