Using work stress measurement to develop and implement a TQM programme : a case of counter clerks in Serbian Post
Momčilo Dobrodolac, Dejan Markovi´c, Marjana C̆ubrani´c-Dobrodolac and Nebojša Denda
| Year of publication: |
2014
|
|---|---|
| Authors: | Dobrodolac, Momčilo ; Marković, Dejan ; C̆ubrani´c-Dobrodolac, Marjana ; Denda, Nebojša |
| Published in: |
Total quality management & business excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 25.2014, 11, p. 1262-1279
|
| Subject: | business process | employees | measurement and improvement model | work stress index | employee dissatisfaction index | Qualitätsmanagement | Quality management | Stress | Work stress | Messung | Measurement | Prozessmanagement | Business process management | Performance-Messung | Performance measurement | Arbeitszufriedenheit | Job satisfaction |
| Extent: | Ill., graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010468799