Utilitarian vs hedonic roles of service robots and customer stereotypes : a person-environment fit theory perspective
Huijun Yang, Yao-Chin Wang, Hanqun Song and Emily Ma
| Year of publication: |
2024
|
|---|---|
| Authors: | Yang, Huijun ; Wang, Yao-Chin ; Song, Hanqun ; Ma, Emily |
| Subject: | Authenticity | Hedonic service | Person-environment fit theory | Service robot | Stereotype | Utilitarian service | Roboter | Robot | Dienstleistungssektor | Service industry | Utilitarismus | Utilitarianism | Arbeitszufriedenheit | Job satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistung | Services | Theorie | Theory | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Hedonischer Preisindex | Hedonic price index |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-05-2023-0668 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015137992