Utilization-focused performance reporting

How best to define performance measures is a much-debated issue. Mismatches between goals and indicators can lead to distortions that undermine impact-oriented steering. This article presents a model of goal and indicator development and explains its applicability, benefits and limitations.

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Year of publication:	2010
Authors:	Sager, Fritz ; Ritz, Adrian ; Bussmann, Kristina
Published in:	Public Money & Management. - Taylor & Francis Journals, ISSN 0954-0962. - Vol. 30.2010, 1, p. 55-62
Publisher:	Taylor & Francis Journals

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Extent:	text/html
Type of publication:	Article
Source:	RePEc - Research Papers in Economics

Persistent link: https://www.econbiz.de/10010606126