Validating the Customer Satisfaction Survey (CSS) Scale in the Australian fast food industry
| Year of publication: |
2013
|
|---|---|
| Authors: | Phau, Ian ; Ferguson, Graham |
| Published in: |
Australasian marketing journal. - Oxford [u.a.] : Elsevier, ISSN 1320-1646, ZDB-ID 21942572. - Vol. 21.2013, 3, p. 147-154
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