Validating the IS-Impact Measurement Model in Malaysia : A Research in Progress Paper

Companies making large investments in information systems anticipate positive impacts on their organisation. Measuring information systems effectiveness or success has been an important criterion for practitioners and researchers in justifying the associated investment, both pre- and post-implementation. Often this kind of impact simply relates to the cost benefits. However, the impact that these systems bring to the companies usually involves the whole organisation. This paradox has cause misunderstanding on how to measure information systems correctly. As a result, researchers have come up with a variety of measures that produced a contradictory result, where some studies have shown positive impacts and some shown negative or nil impacts. A measurement model, the IS-Impact Measurement Model, was developed by researchers at Information Technology Professional Services (ITPS), Queensland University of Technology, Australia. This model has been validated and proven to be a reliable model in measuring enterprise systems success. Having successfully implemented the model in Queensland, the researchers have yet to see whether this model is valid in different contexts. This paper discusses the research plan of replicating the validation process of this measurement model in small and medium enterprises in Malaysia. It will further validate the IS-impact measurement model and extend its generalisability, as well as producing a Malay language