Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Year of publication: |
2023
|
---|---|
Authors: | Hogreve, Jens ; Beierlein, Andrea |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 34.2023, 3, p. 553-579
|
Subject: | B2B communities | Communities for professionals | Participation | Professional health care services | Satisfaction | Service costs | Value creation | Betriebliche Wertschöpfung | Dienstleistungsqualität | Service quality | Gesundheitskosten | Health care costs | Kostenmanagement | Cost management | Kundenzufriedenheit | Customer satisfaction | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system |
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