• Table of FiguresTable of SymbolsAbstract1 Introduction
  • 2 Variety Management and Mass Customization
  • 2.1 Variety Management in a Mass Customization System
  • 2.2 Some Basic Approaches Related to Variety Management
  • 2.3 Discrepancies between Offered Variety, Objective andSubjective Customer Needs
  • 3 Complexity Key Metrics in Mass Customization
  • 3.1 Relevant Sub-processes in Mass Customization
  • 3.2 Complexity Key Metrics
  • 3.3 Preliminary Key Metrics aggregation model
  • 4 Modification of the Preliminary Key Metrics Model
  • 4.1 Kansei Engineering Concept
  • 4.2 Key Value Attributes Concept
  • 4.3 Problems in Identifying the Objective Customer Needs
  • 4.4 Approaches from the Consumer Psychology Relatedto the Variety Problem
  • 4.5 Final Key Metrics Model
  • 5 Conceptual Application for Variety Steering in Mass Customization
  • 6 Conclusion
  • References