Verifying alternative measures of the service-quality construct: consistencies and contradictions
| Year of publication: |
2010
|
|---|---|
| Authors: | Andronikidis, Andreas ; Bellou, Victoria |
| Published in: |
Journal of marketing management : MM. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0267-257X, ZDB-ID 6459717. - Vol. 26.2010, 5, p. 570-588
|