Virtual and Innovative Quality Management Across the Value Chain : Industry Insights, Case Studies and Best Practices

1. Quality Management (QM) -- 2. Integrated Management Systems (IMS) -- 3. Extended Reality (XR) in QM -- 4. Total Quality Management (TQM) -- 5. History and Evolution in Quality Management (QM) -- 6. Quality Management as Part of the Corporate Strategy -- 7. Audits and Quality Management Systems (QMS) -- 8. Quality Excellence Models -- 9. Cost of Quality (COQ) -- 10. 5S Concept in Quality Management -- 11. Lean Production as Part of QM -- 12. Quality Management on the Supply Side -- 13. Quality Management on the Demand Side -- 14. Leadership in Quality Management -- 15. Transformation and Change Management in QM -- 16. Envoronmental Social Governance (ESG) and Norms as Part of Quality Management -- 17. Negotiations in QM -- 18. Problem-Solving, Process and Idea Creation Tools -- 19. Creativity Tools in QM -- 20. IT based QM -- 21. Future Outlook and Trends in QM.