Virtually present others and their influence on complainants' follow-ups and firm response

Rosa E. Rios, Hernan E. Riquelme and Alessandro Comai

Year of publication:	2023
Authors:	Rios, Rosa E. ; Riquelme, Hernan E. ; Comai, Alessandro
Subject:	Firm response \| Interactive virtual presence \| Social media complaints \| Virtual presence influence \| Social Web \| Social web \| Beschwerdemanagement \| Complaint management \| Virtuelle Realität \| Virtual reality \| Virtuelle Organisation \| Virtual organization \| Konsumentenverhalten \| Consumer behaviour

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