Visualizing Efficiency and Reference Relations in Data Envelopment Analysis with an Application to the Branches of a German Bank

The interest in Data Envelopment Analysis (DEA) as a method for analyzing the productivity of homogeneous Decision Making Units (DMUs) has significantly increased in recent years. One of the main goals of DEA is to measure for each DMU its production efficiency relative to the other DMUs under analysis. Apart from a relative efficiency score, DEA also provides reference DMUs for inefficient DMUs. An inefficient DMU has, in general, more than one reference DMU, and an efficient DMU may be a reference unit for a large number of inefficient DMUs. These reference and efficiency relations describe a net which connects efficient and inefficient DMUs. We visualize this net by applying Sammon’s mapping. Such a visualization provides a very compact representation of the respective reference and efficiency relations and it helps to identify for an inefficient DMU efficient DMUs respectively DMUs with a high efficiency score which have a similar structure and can therefore be used as models. Furthermore, it can also be applied to visualize potential outliers in a very efficient way. Copyright Springer Science+Business Media, Inc. 2005