Voice Assistant vs. Chatbot – Examining the Fit Between Conversational Agents’ Interaction Modalities and Information Search Tasks
Year of publication: |
2021
|
---|---|
Authors: | Rzepka, Christine ; Berger, Benedikt ; Hess, Thomas |
Published in: |
Information Systems Frontiers. - New York, NY : Springer US, ISSN 1572-9419. - Vol. 24.2021, 3, p. 839-856
|
Publisher: |
New York, NY : Springer US |
Subject: | voice assistant | conversational agent | speech interaction | cognitive fit | customer service |
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