Voices from the Field - Health Care's Focus on the Customer is in Critical Condition - A 30-year veteran of the health care field laments the state of customer service operations
Year of publication: |
2000
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Authors: | Lipson, Fran |
Published in: |
The Journal for quality and participation. - Milwaukee, Wis : ASQ, ISSN 1040-9602, ZDB-ID 10488029. - Vol. 23.2000, 2, p. 27-28
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