Voices from higher up the ladder: exploring the team leader role in call centres
| Year of publication: |
2013
|
|---|---|
| Authors: | McDonnell, Anthony ; Connell, Julia ; Hannif, Zeenobiyah ; Burgess, John |
| Published in: |
New technology, work and employment. - Oxford : Blackwell, ISSN 0268-1072, ZDB-ID 7227838. - Vol. 28.2013, 2, p. 145-159
|