Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity
| Year of publication: |
2011
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|---|---|
| Authors: | Ibrahim, Rouba ; Whitt, Ward |
| Published in: |
Operations research : the journal of the Operations Research Society of America. - Linthicum, Md : INFORMS, ISSN 0030-364X, ZDB-ID 1233890. - Vol. 59.2011, 5, p. 1106-1119
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