Waiting patiently : an empirical study of queue abandonment in an emergency department
Robert J. Batt; Christian Terwiesch
| Year of publication: |
2015
|
|---|---|
| Authors: | Batt, Robert J. ; Terwiesch, Christian |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 61.2015, 1, p. 39-59
|
| Subject: | healthcare operations | service operations | empirical | queues with abandonment | Warteschlangentheorie | Queueing theory | Gesundheitsversorgung | Health care | Krankenhaus | Hospital | Notaufnahme | Emergency department | Patienten | Patients | Gesundheitswesen | Health care system | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010496085